At Adamand, we stand behind the quality of every piece we create. If you're not completely satisfied with your purchase, you may return it within 30 days in its original, unworn condition for a full refund or exchange — no questions asked. Your satisfaction is our priority.

How to Return an Order

• Notify Us
  Contact our Customer Service team at service@adamand.com or call +1 (347) 987-9048. Kindly inform the representative that you wish to initiate a return. Once your request is approved, we will email you a prepaid FedEx return label to ensure a smooth and convenient return process.
  

• Prepare Your Return
  • Include all original packaging and any diamond certificates. 
  • Enclose your jewelry item(s) inside the original jewelry box.
  • Place the jewelry box (containing your jewelry) inside a shipping box. We recommend using the original shipping box from your order, or you may acquire a FedEx box from your local FedEx store.
  • Place the return packing slip inside the shipping box with the jewelry.
  • Once the items are placed in a larger shipment box, seal the box and affix the prepaid label to the outside of the shipping box.
  • For security reasons, please refrain from writing jewelry, diamonds, or other related words anywhere on the package.
• Ship Your Return
  • Drop it off at your nearest FedEx location. Adamand and FedEx are not responsible for packages dropped off in FedEx Drop Boxes or Non-FedEx staffed locations.
  • Obtain a FedEx receipt to confirm that the item has been shipped as this receipt will act as proof of insurance.
  • If you decide to use a different shipping method you can ship it back by any carrier, however you will be responsible for the return shipping charges. For your protection, please ship your item fully secured with a signature required upon delivery and request a return receipt for confirmation that your shipment has reached Adamand. Adamand is not responsible for items lost or damaged during the return shipping process.

Refund Process

• Receipt and Inspection
  • Once we receive the returned order, our Quality Assurance team will inspect and verify the condition of the returned item.
  • After inspection a refund will be automatically issued to your original payment method within 5–7 business days. Please be aware that your bank or credit card provider may require additional time to process and post the refund to your account.

Additional Terms & Conditions

• • Once you request your return, and it is accepted, you have 7 days to ship the return.
  • All returned products must be in their original, unworn condition and accompanied by all original documentation that was provided with the purchase.
    
  • Items that have been modified, engraved, or resized by a company other than Adamand may not be returned.
  • Returns showing signs of wear or damage in any way will not be accepted for return.
    
  • All  Custom orders are not returnable.

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